Refund policy

At RAUNIV, a brand operated by NIVE ENTERPRISES, we take utmost care to provide our customers with a smooth and satisfactory shopping experience.

Our products are selected and offered with a focus on style, functionality and quality. We provide product images and descriptions to help customers make an informed purchase decision.

Before dispatch, every order is subject to an appropriate quality check to ensure that the product is in suitable condition for shipment.

1. RETURN ELIGIBILITY
If you have any concern regarding the product received, please contact us within 2 days of delivery.

Email: niveenterprises151@gmail.com
Contact: 8178530935

Please provide:
• Order number
• Clear photographs of the product from multiple sides
• Photographs of the packaging, shipping label and outer package
• A brief description of the issue

The product must be unused, unwashed, unaltered, in its original condition and accompanied by original packaging, tags and accessories wherever applicable.

2. IMPORTANT RETURN CONDITIONS
A return or replacement request may be rejected if the product has been used, washed, altered, damaged after delivery, returned without original packaging/accessories, or damaged due to improper handling.

Products purchased under special sale or promotional offers may have different return conditions, which will be communicated on the relevant product/order page.

3. DEFECTIVE OR WRONG PRODUCT DELIVERED
If you receive a defective product or a product different from the one ordered, contact us within 2 days of receiving the order at niveenterprises151@gmail.com with the order number and clear photographs/videos showing the issue.

After inspection, if the issue qualifies, we may offer a replacement or another appropriate resolution.

4. REFUNDS
Where a refund is approved, it will generally be processed to the original payment method, subject to payment gateway/bank processing timelines and applicable terms.

For certain approved returns, we may alternatively offer store credit where applicable.

Refund processing may take approximately 7–8 working days after approval, depending on the payment gateway and banking system.

5. CANCELLATION POLICY
You may request cancellation before the order is dispatched by contacting us at niveenterprises151@gmail.com or 8178530935.

Once an order has been dispatched, cancellation may not be possible. You may then need to follow the applicable return/refund procedure after delivery.

6. CANCELLATION CHARGES
If applicable, any cancellation fee will be communicated to the customer before processing the cancellation.

7. SALE PRODUCTS
Products purchased during a sale or special promotional campaign may be subject to specific return, exchange or cancellation conditions mentioned on the relevant product or offer page.